7+ Best TeleHealth Software for Healthcare Providers 2024

The views expressed in this post are the writer's and do not necessarily reflect the views of Aloa or AloaLabs, LLC.

In 2024, choosing the best telehealth software for healthcare providers propels the healthcare industry's significant digital transformation. These innovative tools offer healthcare providers the ability to deliver telemedicines or virtual care to patients, especially in a post-pandemic society. With the convenience of telemedicine, patients can access medical services from the comfort of their homes, eliminating the need for unnecessary travel or long wait times. 

Aloa, a software outsourcing expert, serves as a global leader in helping healthcare industry professionals scale their practice. Whether you want to develop custom healthcare software solutions or build a specific product, we ensure you work with the best developers worldwide. 

Our experience with healthcare clients allows us to explore custom healthcare platforms like Aidendo, enabling clients to capture patient health metrics and reflect on a comprehensive dashboard for easy monitoring and assessment. 

From that experience, we've compiled a list of the best telehealth software solutions that meet industry requirements and standards. Here, we'll explore the top telehealth software solutions for healthcare providers in 2024, highlighting their features, benefits, and significance in modern healthcare. Whether you’re looking to implement telehealth services or seeking virtual care, this guide will assist you in making informed decisions.

Let's jump in!

8 Best TeleHealth Software Solutions Used by Healthcare Professionals Today

Healthcare professionals use the best telehealth software solutions to engage with their patients conveniently. These software platforms have been recognized for their user-friendly interface, robust security measures, and comprehensive telehealth services, making them ideal choices for healthcare providers seeking to implement telemedicine solutions.

Let’s find out these top 8 telehealth software solutions for healthcare providers in 2024.

1. Mend - Best for High Engagement Rates

Mend - Best for High Engagement Rates

Mend offers healthcare professionals one of the best telehealth software solutions today. Primarily, their comprehensive solutions focus on user-friendly interfaces and robust security measures. With Mend, professionals can schedule virtual appointments through a secure platform for remote monitoring of their patients. 

One key aspect that sets Mend apart is its commitment to interoperability. The platform seamlessly integrates with electronic health records (EHRs) and other healthcare systems, ensuring a smooth flow of patient information and reducing administrative burdens.

Notable Features of Mend

  • HIPAA-Compliant Telemedicine: Mend follows HIPAA-compliant requirements in messaging, texting, scheduling, and following up with patients. 
  • Patient Engagement Data: Healthcare professionals benefit from patient engagement data, which shows revenue lost to no-show appointments.
  • On-Platform Patient Management: Solutions offered by Mend include on-platform patient management and streamlining administrative tasks for an organized process. 
  • EMR Integrations: Mend focuses on implementing EMR Integrations with existing systems for optimized adoption into already installed solutions.  

Mend Price Plans

Mend offers healthcare professionals and enterprise-level providers the ideal set of features based on the scale of their operations:

  • MendOne ($49.99/user/month): Ideal for individual practitioners running their own clinics. MendOne will soon include EHR features like embedded telehealth and online patient indicators.
  • Mend Enterprise (custom quote): Best for large medical facilities that receive a high volume of patient data daily. 

Depending on the scale of your healthcare practice, you can choose the right plan to make the most out of the platform's advanced features and capabilities. Since both plans come with complete solutions, you can explore them to discover how they improve your overall patient management and engagement processes. 

2. Doxy.me - Provides Accessible Virtual Care Solutions

Doxy.me - Provides Accessible Virtual Care Solutions

Doxy.me has carved a niche in the telehealth landscape by being a simple yet powerful platform. Their focus on providing secure and accessible care leads them to deliver high-quality video conferencing capabilities. The platform also fosters effective communication between healthcare providers and their patients.

On top of that, Doxy.me aims to be accessible to individuals with diverse technical abilities, ensuring that both healthcare professionals and patients can navigate the virtual care experience effortlessly. Moreover, Doxy.me prioritizes privacy by implementing robust security measures and adhering to industry standards.

Notable Features of Doxy.me

  • Clinic-Optimized Workflows: Doxy.me workflows cater specifically to how a clinic runs, making it easier to organize workflows based on administrative requirements.
  • Enterprise Level Security: The platform follows HIPAA, GDPR, PHIPA/PIPEDA, & HITECH compliance requirements. 
  • Optimized Patient Management: Healthcare providers benefit from a clinician dashboard and view when managing daily patient appointments. 
  • Custom Clinic Branding: Private practice clinics can customize their Doxy.me to include branded waiting rooms for increased clinic confidence. 

Doxy.me Price Plans

Doxy.me offers healthcare industry professionals and providers four pricing tiers to choose from based on their type of practice and scale of operations:

  • Free: Ideal for healthcare providers looking to explore free options when it comes to the best telehealth software solutions on the market today.
  • Pro: ($348/year): Best for individual providers that require reliable telehealth video capabilities to meet and engage with patients digitally. 
  • Clinic ($504/provider/year): Best for small to medium-sized clinics requiring shared meeting rooms, administrative controls, and analytics. 
  • Enterprise (custom): Ideal for large-scale organizations that require robust digital patient engagement and management features.  

Those looking to use Doxy.me for their telehealth software solutions benefit from exploring each plan's various features and capabilities. However, the platform does provide a straightforward recommendation for all types of practices, large or small, making it easier to decide on the best plan. 

3. VCDoctor - Best For Growing Practices 

VCDoctor - Best For Growing Practices 

VCDoctor strives to provide healthcare providers and clinics with a scalable solution, making it a top contender for best telehealth software options in 2024. VCDoctor telehealth services extend beyond basic virtual appointments, making it a versatile solution for healthcare professionals seeking to offer comprehensive remote care. The platform's user-friendly interface and advanced features contribute to a positive patient experience.

One distinguishing feature of VCDoctor is its focus on integrating artificial intelligence (AI) for enhanced diagnostics and treatment planning. The platform utilizes AI algorithms to analyze patient data, providing healthcare professionals with valuable insights and aiding in more accurate decision-making.

Notable Features of VCDoctor

  • AI/ML Capabilities: VCDoctors applies AI in healthcare and ML algorithms to improve patient treatment plans and diagnostics. 
  • Practice Growth Features: Leverage digital-first tools that enable your practice to attract more leads and potentially increase ROI.
  • API Integrations: Integrate the VCDoctor telemedicine software with other platforms using seamless, secure, and ready-to-use APIs.
  • Regional Cloud Partnerships: Choose between a regional cloud partner or dedicated hosting when it comes to storing your patient data in a secure and reliable manner. 

VCDoctors Price Plans

Patients, practitioners, and clinics looking to explore how VCDoctors can support their telehealth software needs can learn more about the solution by filling out their Contact Us form. For personalized pricing models, contact their sales team on their websites to see if they fit your budget and requirements. 

4. TheraNest - Best Telehealth Software for Mental Health and Therapy

 TheraNest - Best Telehealth Software for Mental Health and Therapy

TheraNest offers therapists, psychologists, social workers, and counselors the best telehealth software solution to manage their patients. The platform considers the unique needs of mental health professionals by offering tailored features beyond basic telehealth features. 

These features include a comprehensive list of tools that support effective and compassionate care. TheraNest includes features such as appointment scheduling, client management, and secure video conferencing, all designed to streamline administrative tasks and enhance the therapeutic experience. Additionally, the platform's deep understanding of the mental health field allows it to create a holistic digital environment for all users. 

Notable Features of TheraNest

  • Mental Health Billing Service: TheraNest's outsourced billing claims solution saves time managing insurance claims.
  • Counseling Progress Notes: Streamline patient care with unlimited note templates for individual and group sessions. 
  • Group Telehealth: Securely conduct group sessions without worrying about overlapping rehashed session links or codes. 
  • Comprehensive Resource: Use TheraNest's comprehensive resources so you and your team can optimize the platform and tailor its features to your needs. 

ThereNest Price Plans

ThereNest offers five pricing tiers based on how many clients practitioners expect to engage within a month. While all plans come with the same features and capabilities, users can pay additional fees for extra features. Their pricing starts at around $40 depending on your clients:

  • 30 Clients - $39/month
  • 40 Clients - $50/month
  • 50 Clients - $60/month
  • 80 Clients - $91/month
  • 80+ Clients - Custom Plan

Here are the core features each plan comes with:

  • Free Trial Period: Users can avail of a 21-day trial period without needing a credit card. 
  • Scheduling & Appointments: Includes calendar and time-zone scheduling, customizable intake forms, and appointment reminders. You can add the HIPAA Compliant Messaging & Self Scheduling on the Client Portal for an additional $6/month. 
  • Documentation: Easily document patient interactions on the platform with essential tools like e-prescriptions and unlimited document storage. 
  • Billing: Leverage the billing solutions to streamline how your practice manages the financial side. 
  • Reporting: Provides users with over 25 downloadable reports to keep track of clinic updates using valuable insights. 

5. SimplePractice - Top Web-Based EHR Solution 

SimplePractice - Top Web-Based EHR Solution 

SimplePractice offers an all-encompassing practice management solution, combining the best telehealth software capabilities with appointment scheduling, billing, and client management features. SimplePractice is committed to providing an end-to-end solution that covers every aspect of running a successful practice.

Healthcare professionals find it user-friendly and customizable to suit their specific workflows. With HIPAA-compliant security protocols, SimplePractice ensures patient data protection. Its seamless integration with other healthcare tools enhances its utility for virtual appointments and easy communication with patients, streamlining healthcare practices efficiently.

Notable Features of SimplePractice

  • Custom Documentation Templates: Streamline patient consultations using custom document templates to make it easier to take down essential information.
  • Streamlined Payment Processing: Apply a paperless billing process to save time and resources when claiming clinic fees and insurance. 
  • Comprehensive Client Portal: Leverage a comprehensive client portal that allows professionals to manage patient care requirements in one place.
  • Additional Free Features: Each plan has free features essential for optimized telehealth care processes. 

SimplePractice Price Plans

  • Starter (starts at $29/month): Ideal for private practice clinics looking for telehealth software with essential features to streamline day-to-day clinic management. 
  • Essential (starts at $69/month): Best for private practice clinics looking for a comprehensive list of features and capabilities to manage an expanding clientele. 
  • Plus (starts at $99/month): Ideal for expanding practices looking for a scalable solution that caters to the evolving needs of a modern-day practice. 

6. Klara - Simplified Provider to Patient Processes

Klara - Simplified Provider to Patient Processes

Klara, a comprehensive telehealth software, offers secure messaging, video consultations, and appointment scheduling. It seamlessly integrates with electronic health record (EHR) systems for efficient data management of patient records. 

Klara's customizable workflows enhance communication between healthcare providers and patients. Patient engagement tools like automated reminders improve adherence to care plans. Accessible on various devices such as iOS and Android, Klara prioritizes patient data security with robust measures to ensure compliance with HIPAA regulations.

Notable Features of Klara

  • EHR Integrations: Easily export necessary patient data into your EHR system for streamlined patient care and monitoring. 
  • Workflow Automation: Use the automation features to speed up day-to-day tasks so you can focus on patient care rather than administrative tasks. 
  • Multi-channel Patient Communication: Enhance how you communicate with patients by contacting them through multiple channels like email, text, and phone calls.
  • Provider Collaboration: Improve your team collaboration to ensure all providers can access their schedules in one place. 

Klara Price Plans

Klara does not disclose its pricing plans directly on its website. Those interested in trying the software for their practice can have a Free Demo option. You can also contact their sales team via their websites for more information on their price plans and models to see if they fit your budget and requirements. 

7. Tebra - Private Practice Comprehensive EHR Solution

Tebra - Private Practice Comprehensive EHR Solution

Tebra provides private practice clinics with a comprehensive EHR solution that includes necessary features for patient and practice management. As a medical practice management solution, Tebra delivers features such as Practice Growth, Patient Management, and Billing Management, among others. 

Together, these capabilities make it easier for private practice professionals to scale and grow their operations while focusing on providing the best patient care. 

Notable Features of Tebra

  • Practice Growth: The platform offers tools for online appointment scheduling, patient outreach, and referral management, enabling private practice professionals to attract new patients and expand their client base effectively.
  • Analytics and Reporting: Allow practices to track key performance indicators (KPIs) related to practice growth. Providers can use these metrics to identify growth opportunities and make data-driven decisions.
  • Patient Experience: Tebra seamlessly integrates telehealth capabilities into its EHR solution, allowing private practice professionals to conduct virtual appointments with patients from anywhere. 

Tebra Price Plans

Tebra does not directly disclose its price plans on its website. However, those interested in exploring the software's capabilities have the benefit of signing up for a free demo. From there, you can gauge the usability of the software based on practice needs and requirements. 

8. CareCloud - Intuitive and Customizable TeleHealth Software

CareCloud - Intuitive and Customizable TeleHealth Software

CareCloud's expertise lies in providing intuitive and customizable software solutions that cater to the unique needs of medical practices across various specialties. The platform's robust features include appointment scheduling, billing and invoicing, electronic prescribing, and clinical documentation, all designed to enhance practice efficiency and productivity.

The platform's user-friendly interface and intuitive design make it easy for practitioners to adopt and utilize its features effectively without extensive training or technical expertise.

Notable Features of CareCloud

  • Revenue Cycle Management: CareCloud's Revenue Cycle Management (RCM) feature is designed to optimize the financial performance of medical practices by streamlining the billing and payment process. 
  • Chronic Care Management: The platform offers specialized tools and features to support healthcare professionals in managing patients with chronic conditions. This includes care coordination tools, remote patient monitoring capabilities, and customizable care plans.
  • Customer-Based Solutions: CareCloud's customer-based approach includes personalized support, training resources, and ongoing updates to ensure that clients receive the maximum value from their investment in CareCloud's software solutions.

CareCloud Price Plans

CareCloud does not directly disclose its price plans on its website. Those looking to explore the platform's fit for their practice should connect with their representatives via their website for more information and a full breakdown of cost estimates. 

Factors to Consider when Choosing a TeleHealth Software

Choosing the best telehealth software requires thoroughly understanding your needs as a clinic, healthcare provider, or healthcare organization. Aside from your specific requirements, considering each solution's various offerings, features, and capabilities ensures you choose a telehealth software that caters to your patient's needs based on your field and healthcare goals.

Factors to Consider when Choosing a TeleHealth Software

Here are the factors to consider as you explore your options for the best telehealth software:

User Experience and Interface

Today, most telehealth and telemedicine platforms come ready with user-friendly interfaces that make it simple for healthcare providers and their patients to navigate. Even so, make sure to explore how your potential platforms function and whether or not they fit the needs of your telehealth practice. 

Here are a few user experience features when exploring the best telehealth provider:

  • Document Management: As a user experience feature, document management templates and forms streamline your ability to organize patient information.
  • Patient Records: Hand in hand with document management, patient record features let users get a quick glance at clinic appointments and schedules for a set time. This makes it easier to plan practice workflows.
  • Practice Management: Features like automation and quick communication channels enhance user experience for practitioners and patients using the platform. 

Pricing Models

Since each telehealth software solution offers varying features and capabilities, their price models also differ. Taking the time to compare price structures among your potential providers ensures you choose the most cost-effective option. 

As you review each potential provider, remember their value for money based on their payment model. While some options may be subscription-based, others offer feature-specific pricing. Both have pros and cons, but ensuring that your options align with your practice needs is the best way to select the right one. 

Industry Standards Compliance

The common thread that most telehealth solutions have is the necessity of following industry compliance standards such as HIPAA Compliance. Software that follows such compliance ensures high data security, privacy, and protection regarding patient health information. 

With that in mind, it's best to opt for software enabling secure telemedicine services with proper encryption protocols. The best way to see whether or not a software solution follows such standards is to explore their website and look for the "HIPAA Compliant" keyword within their offerings. 

Industry Standards Compliance

The common thread that most telehealth solutions have is the necessity of following industry compliance standards such as HIPAA Compliance. Software that follows HIPAA Compliance ensures high data security, privacy, and protection regarding patient health information.

With such concern, it's best to opt for software enabling secure telemedicine services with proper encryption protocols. The practical way to see whether or not a software solution follows such standards is to explore their website and look for the "HIPAA Compliant" keyword within their offerings. 

Scalability and Customizability

Assessing a platform's ability to enhance practice growth means looking for solutions with customizable platforms that can adjust to evolving needs. Platforms that consider scalability and customizability integrate features such as private practice branding and visibility, helping them thrive in a competitive healthcare environment. 

More than that, scalability and customizability are key factors in selecting a telehealth platform that facilitate practice growth. A customizable platform with scalable features like private practice branding can help you stand out and attract more patients. With that, you can tailor the software to fit your needs and preferences, making it valuable for your telehealth practice.

Training and Support Resources

Implementing telehealth software solutions into your practice will require adequate training and ongoing support to ensure smooth integration and optimal utilization. That said, look for software providers that offer comprehensive training resources, including tutorials, webinars, and dedicated support teams. 

Moreover, access to reliable customer support is crucial for troubleshooting technical issues and addressing any concerns promptly. A responsive support team can significantly impact the overall user experience and satisfaction with the telehealth software.

Key Takeaway

The best telehealth software is pivotal in how your healthcare practice or organization manages its daily patient engagement and process. Choosing the right telehealth platform for your practice makes managing remote patient monitoring and wellness easier. 

As you explore the best telemedicine software options, carefully consider factors like pricing models, compliance, scalability, user experience, and support to make a value-based decision. Healthcare industry professionals benefit significantly from embracing telehealth technology by allowing you to enhance patient outcomes and optimize healthcare delivery. Having that goal, you can stay ahead of the evolving healthcare landscape and potentially increase efficiency and accessibility for your patients. 

Looking to implement a custom healthcare solution? Reach out to our Account Executives at [email protected] to walk you through the process of hiring your team and getting your project implemented! Explore also the Aloa blog page for more resources in the telehealth space, keeping you informed of the latest industry insights in providing healthcare software solutions.

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